Phones, internet and card payments down
Step by step through a phone, internet and card payment outage, from reaching 999 to saving battery, paying in cash and finding your family.
What to do when phones and internet are down
01/07
For 999, try both a mobile and a landline.
A 999 call from a mobile connects through any network with signal. If you still can't get through, go to the nearest police station, fire station or hospital.
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0 of 4 · you have · From UK Government (Cabinet Office)Official sources
- Phone and broadband outages · UK Government (Be Ready) · Last checked 2026-11-02
- Be ready for emergencies · UK Government (Be Ready) · Last checked 2026-11-02
- Digital Phone Switchover · Digital Phone Switchover (landline providers) · Last checked 2026-11-02
- Make an emergency plan for your home · Ready Scotland (Scottish Government) · Last checked 2026-11-02